Shipping policy

Order Processing The majority of orders are processed and shipped within 1–3 business days. Some items are handcrafted to order and may require up to 5 business days before shipment. You will receive a shipping confirmation email with tracking information once your order is on its way.

Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery We ship via USPS and UPS using standard shipping. Delivery times vary by location but are typically 3–7 business days after your order has been processed.

We offer free standard shipping on orders over $125 to addresses within the contiguous United States (lower 48 states).

Where We Ship We currently ship to addresses within the United States only. We do not ship to US territories or internationally at this time.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

Shipping Issues If your order is lost or significantly delayed, please contact your local carrier first with your tracking number. If you need carrier information or have already tried reaching out, please contact us at contact@candlelightsoap.com with your order number and we will try to help.